Star Casino Brisbane Identity Verification

1. Overview

Star Casino Brisbane, operated by The Star Entertainment Group, applies mandatory identity verification procedures to all patrons seeking entry to the casino premises and to all individuals who hold or apply for a Star Account or Star Club membership. These procedures are required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Casino Control Act 1982 (Qld). Compliance with these requirements is a condition of access to gaming services and account-related facilities at the venue.

This document sets out the verification requirements, the types of information and documentation that may be requested, the methods by which verification is conducted, and the consequences of declining to provide required information.

2. Entry Verification Requirements

2.1 Age and Identity at Entry

All patrons must be 18 years of age or older to enter the casino premises and to purchase alcohol on the property. Acceptable forms of identification must be presented upon request at the point of entry. A valid passport or driver’s licence is accepted as the primary form of identification. Additional forms of identification may be accepted as advised by venue staff at the time of entry.

If there is reasonable doubt about the authenticity of a presented identification document, entry may be refused. This applies to both physical and digital identification formats. Queensland Government guidance provides that digital identification documents should be checked for authenticity, and that staff are required to refuse entry where a document appears to be false or doubtful.

3. Account Verification Requirements

3.1 Star Account and Star Club Membership

To activate a Star Account at a Star property, account holders are required to provide current and valid identification and residency details as specified by The Star. A personal bank deposit account must also be provided. Business accounts and sole trader accounts are not accepted for this purpose.

Verification of identity for account purposes may be completed in person at the Star property or digitally via The Star App where this method is permitted. The Star reserves the right to determine which verification method applies in a given case.

3.2 Information Collected for Account Verification

The following categories of personal information may be collected as part of the account verification process:

• Full legal name
• Date of birth
• Residential address
• Country of citizenship
• Occupation
• Centrelink concession card eligibility (where applicable)

This information is collected to satisfy obligations under AML/CTF legislation, casino control laws, and customer probity requirements. The Star may conduct credit checks or background checks as part of the verification process.

3.3 Third-Party Data Sharing for Verification

By opening or continuing a Star Account or Player Card, account holders authorise Equifax Verification Exchange to share their name, date of birth, and address information with relevant third parties, which may include employers, payroll providers, and the Australian Taxation Office. This sharing is conducted for the purpose of obtaining employment income, employment history, and related information in support of legal and regulatory compliance obligations.

4. Source of Funds and Source of Wealth Verification

4.1 When These Checks Apply

In addition to standard identity verification, The Star may require account holders or patrons to provide documentation relating to their source of funds or source of wealth. These checks may be initiated in connection with specific transactions, gaming activities, or as part of ongoing monitoring obligations under AML/CTF legislation.

4.2 Acceptable Documentation

The following types of documentation may be requested to verify source of funds or source of wealth:

• Payslips - verification of employment income
• Bank statements - verification of funds and financial activity
• Tax records - verification of declared income and assets
• Business records - verification of business income or ownership
• Asset documentation - verification of asset holdings

The Star determines which documents are required based on the nature of the transaction or the account holder’s profile. Requests for documentation are made in accordance with applicable legal obligations and are not discretionary.

5. Biometric and Surveillance Measures

The Star’s Privacy Policy states that when individuals attend the premises, The Star may collect, use, and disclose personal information including facial biometric information. This may be used for the purposes of identification, provision and management of products and services, compliance with legal obligations including AML/CTF and casino control laws, responsible gambling monitoring, and exclusion of patrons where required.

Facial recognition technology may be used to identify individuals who have been restricted from accessing gaming services, including those who have declined to provide required AML/CTF information.

6. Online Identity Verification

The Star’s Privacy Policy confirms that personal information may be used for online identity verification. Where digital verification is available, it is conducted through The Star App or The Star Club online account management system. The availability of digital verification is subject to The Star’s determination and may not apply in all circumstances.

Account holders may update their personal details at The Star Club Desk at the venue, via The Star Club website, or via The Star App.

7. Consequences of Non-Compliance

If a patron or account holder declines to provide identity information, source-of-funds documentation, or source-of-wealth documentation as requested, The Star may restrict or suspend access to gaming services. Facial recognition technology may be used to enforce such restrictions on the premises.

The Star is required to report certain information to regulatory authorities and law enforcement agencies in accordance with its legal obligations. This may include information collected during the verification process.

8. Legal Basis and Regulatory Framework

Identity verification at Star Casino Brisbane is conducted under the following legislative framework:

• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• Casino Control Act 1982 (Qld)
• Applicable privacy legislation governing the collection and use of personal information

The Star Entertainment Group is the operating entity responsible for compliance with these obligations at The Star Brisbane.

9. Contact

For enquiries relating to identity verification requirements or AML/CTF compliance matters, contact The Star at the following number: (02) 9777 9000.