Star Casino Brisbane Privacy Policy

This privacy policy sets out how The Star Entertainment Group and its Brisbane casino operations collect, use, store, disclose and protect personal information. Handling of personal information is undertaken in accordance with the Australian Privacy Principles and applicable privacy legislation.

1. Information Collected

Personal information is collected to provide casino services, manage customer accounts, ensure venue safety and security, and comply with legal and regulatory obligations. Personal information may include:

• name and contact details
• date of birth
• identification documents
• transaction records
• gaming play records
• Star Club account information.

Personal information is collected directly from you when you visit the Brisbane venue, register for services, participate in gaming activities, submit verification documents, or contact the privacy officer. Information may also be collected from third parties, including service providers, regulatory bodies and law enforcement agencies, where permitted or required by law.

2. Use of Personal Information

Personal information is collected, stored and used for purposes including:

• verifying identity and age in accordance with regulatory requirements
• providing requested casino and gaming services
• managing ongoing customer services and Star Club memberships
• promoting safety and security within venues
• complying with legal obligations and responding to regulatory requests
• investigating suspected unlawful activity or breaches of venue rules
• providing updates about services where consent has been given to receive communications.

Personal information is not sold to other organisations. Information is shared only with related companies within The Star Entertainment Group, authorised service providers, or where required or permitted by law.

3. Disclosure to Regulators and Law Enforcement

Personal information may be disclosed to the Queensland Office of Liquor and Gaming Regulation, Liquor & Gaming NSW, law enforcement agencies and other regulatory bodies where required or permitted under Australian law. Disclosure may occur to:

• comply with licensing conditions
• assist investigations
• respond to legal proceedings
• address suspected unlawful activity.

4. Access and Correction of Personal Information

You have the right to request access to personal information held about you. Access requests should be directed to the privacy officer by email at privacy@star.com.au or by post to:

The Star Entertainment Group Limited
PO Box Q192
QVB Post Office NSW 1230
Australia

If a fee is proposed for locating and providing requested information, notice of the fee will be given before the request is processed. The request may be withdrawn or modified if a fee applies.

You may request correction of personal information if it is believed to be inaccurate, incomplete or out of date. Reasonable steps will be taken to correct information where a valid correction request is made.

5. Privacy Information Request Form

A formal privacy information request form is available for customers who wish to access or correct personal information held by The Star Brisbane, Treasury Brisbane, The Star Gold Coast, The Star Sydney, or The Star Entertainment Group. The form requires identification details and a clear description of the information sought to be accessed or corrected.

Completed forms should be submitted to privacy@star.com.au or mailed to the postal address listed above. Requests are processed in accordance with Australian privacy law and a response is provided within a reasonable timeframe.

6. Privacy Complaints

If you believe that personal information has not been handled in accordance with this privacy policy or Australian privacy law, a complaint may be lodged with the privacy officer. Complaints should be submitted in writing by email to privacy@star.com.au or by post to the address listed in section 4.

Privacy complaints are normally assessed, reviewed and responded to within 30 days. If the response is not considered satisfactory, the complaint may be escalated to the Office of the Australian Information Commissioner.

7. Contact Details for Privacy Matters

For privacy-related enquiries, access requests, correction requests or complaints, contact:

Email: privacy@star.com.au
Phone: 1800 858 858
Post: The Star Entertainment Group Limited, PO Box Q192, QVB Post Office NSW 1230, Australia

For enquiries related to The Star Residences, contact privacy@thestarresidences.com.au or write to:

Privacy Officer
Destination Gold Coast Consortium
PO Box 13226
George Street, Brisbane QLD 4003
Australia

8. Changes to This Privacy Policy

This privacy policy may be updated from time to time to reflect changes in information handling practices, legal obligations or corporate structure. Updated versions will be made available through official channels. Continued use of services following an update constitutes acceptance of the revised privacy policy.

9. Responsible Gaming and Privacy

Privacy protections apply to all personal information collected in connection with gaming activities. If assistance is required with responsible gaming matters, contact Gambling Help QLD or consult the responsible gaming resources made available by the relevant venue. Privacy and responsible gaming policies operate independently but are both designed to support customer welfare and compliance with Queensland regulatory requirements.

This privacy policy applies to The Star Brisbane casino operations and related services provided by The Star Entertainment Group. For venue-specific enquiries or general customer service matters that do not relate to privacy, contact the Brisbane venue directly.