Star Casino Brisbane Responsible Gaming Policy

1. Overview

This document sets out the responsible gaming framework that applies to Star Casino Brisbane operations. The framework is established under the Safer Gambling Policy of The Star Entertainment Group, which governs all properties operated by the group, including the Brisbane casino. The policy reflects obligations imposed by Queensland legislation and conditions agreed with the relevant regulatory authority.

Star Casino Brisbane operates under the Casino Control Act 1982 (Qld) and is subject to oversight by the Queensland Department of Justice and Attorney-General through the Office of Liquor and Gaming Regulation (OLGR). Compliance with responsible gaming requirements is a mandatory operational condition.

2. Regulatory Authority

Casino operations at Star Casino Brisbane are regulated by the Office of Liquor and Gaming Regulation (OLGR), Queensland. OLGR exercises ongoing supervisory authority over casino conduct, including responsible gambling compliance, and regulatory personnel maintain a presence at the venue to monitor operations.

The Star Entertainment Group has been subject to formal regulatory review and enforcement action by Queensland authorities. As a result, a remediation and transformation program was agreed with regulators. Safeguards arising from that program, including those related to safer gambling, are scheduled to remain in operation until August 2027.

3. Minimum Age Requirement

Entry to the casino area at Star Casino Brisbane is restricted to persons aged 18 years or over. This requirement applies at all times. Guests who are unable to verify their age upon request will be refused entry. Staff are required to enforce this condition as part of their operational duties.

4. Self-Exclusion Program

4.1 Scope

Star Casino Brisbane participates in a group-wide self-exclusion program. A guest who requests self-exclusion is excluded from all casino properties operated by The Star Entertainment Group through a single request. This includes the Brisbane casino and all other Star properties.

4.2 How to Request Self-Exclusion

A guest may initiate self-exclusion by approaching a security officer or a Gaming Manager on site and requesting to be self-excluded. The Safer Gambling team is also available through the StarCare Guest Support Centre, which operates 24 hours a day, seven days a week.

4.3 Effect of Self-Exclusion

Once self-exclusion is in place, the guest is prohibited from entering the casino area at all Star properties covered by the program. The exclusion applies across all venues in the group, not only the Brisbane location.

5. Voluntary Gaming Suspension

Guests who hold a Star Club account may request a voluntary suspension of their account card. A suspended card will not activate electronic gaming machines and will not be accepted at table games.

Voluntary suspensions are available for a minimum period of 24 hours and a maximum period of 365 days. Requests may be submitted in person at the venue or through available online channels. A voluntary suspension is distinct from self-exclusion and does not have the same scope or permanence.

6. Mandatory Break Requirements

In accordance with applicable Queensland regulatory requirements, guests whose electronic gaming machine play reaches specified thresholds within a seven-day period are required to take a mandatory break. The mandatory break period is seven days, during which the guest must remain outside the casino area for the full duration of the break.

The thresholds that trigger a mandatory break are defined by the applicable Queensland casino regulations and The Star Entertainment Group’s Safer Gambling Policy. Guests are required to comply with mandatory break conditions as a condition of continued access to gaming facilities.

7. Player Activity Statements

Star Club members are entitled to receive Player Activity Statements. These statements provide a record of gambling activity and expenditure associated with the member’s account and are intended to support guest awareness of gambling patterns. Requests for activity statements may be directed to the Safer Gambling team or through Star Club account services.

8. Safer Gambling Team and StarCare

The Star Entertainment Group maintains a dedicated Safer Gambling team responsible for harm minimisation and guest wellbeing across all properties, including Star Casino Brisbane. The StarCare Guest Support Centre is available 24 hours a day, seven days a week.

The Safer Gambling team provides information, referrals, and support to guests who may be experiencing difficulties related to gambling. All team members at Star Casino Brisbane are required to contribute to a safe gambling environment as part of their operational responsibilities.

9. Responsible Service of Alcohol

Star Casino Brisbane applies responsible service of alcohol standards within the venue. These standards are a condition of the venue’s operating obligations and apply to all licensed areas within the property.

10. External Support Services

Guests seeking independent assistance with gambling-related concerns may contact the following external services:

• Gambling Help Online: www.gamblinghelponline.org.au
• Gambling Help Hotline: 1800 858 858

These services operate independently of Star Casino Brisbane and The Star Entertainment Group.

11. Contact for Responsible Gaming Inquiries

Guests with questions or concerns relating to responsible gaming at Star Casino Brisbane may contact the venue directly:

• Guest Services (Australia): 1800 888 899
• Guest Services (international): +61 7 3306 8888
• Hours: 9:00 am to 8:00 pm AEST/AEDT, Monday to Sunday
• StarCare Guest Support Centre: available 24 hours a day, seven days a week

12. Policy Governance

The responsible gaming framework at Star Casino Brisbane is governed by The Star Entertainment Group’s Safer Gambling Policy. The policy applies to all properties operated by the group and is subject to review in accordance with regulatory requirements and the conditions of the transformation program agreed with Queensland authorities. The Star Entertainment Group states that all of its casino properties achieved RG Check accreditation in 2024.