Star Casino Brisbane Terms of Use

1. Introduction and Scope

These Terms of Use govern access to and use of the Star Casino Brisbane website, related digital services, and the physical casino premises operated by Destination Brisbane Consortium Integrated Resort under The Star Entertainment Group.

By accessing the star.com.au/brisbane website or entering the casino licensed area at The Star Brisbane, you acknowledge and agree to the conditions set out in this document and any supplementary terms referenced in it.

The Star Brisbane operates as Brisbane’s only licensed land-based casino and is subject to the Casino Control Act 1982 (Qld) and associated regulations administered by the Office of Liquor and Gaming Regulation (OLGR), a division of the Queensland Department of Justice and Attorney-General. All terms, rules, and conditions applicable to casino operations must be read in conjunction with the Queensland Casino Gaming Rule, which is accessible via the official website.

Multiple sets of terms apply to different interactions with The Star Brisbane. These include:

• website Terms of Use
• Terms of Entry for the casino licensed area
• Terms of Entry for the Sovereign premium gaming area
• The Star Club loyalty program Terms and Conditions
• E-registration Terms and Conditions

Users are responsible for reviewing the document applicable to their specific interaction.

2. Website Terms of Use

Access to and use of the star.com.au/brisbane website is subject to the website Terms of Use published on that site. These terms govern:

• intellectual property rights in site content
• limitations of liability for information provided
• disclaimers regarding the accuracy and completeness of content
• conditions under which access may be suspended or terminated

Users must not reproduce, distribute, or modify content from the website without prior written authorisation from The Star Entertainment Group.

The website Terms of Use apply to all users accessing the site regardless of location. The casino services and physical premises described on the site are available only within Queensland, Australia, and are subject to Queensland law.

3. Terms of Entry - Casino Licensed Area

3.1 Age Requirement

Entry to the casino licensed area at The Star Brisbane is restricted to persons aged 18 years or over. It is an offence under Queensland law for a person under 18 years of age to enter or remain in any casino licensed area.

Proof of age may be required prior to entry. Acceptable proof of age documents include government-issued photographic identification. Suspected fraudulent identification documents may be confiscated and referred to the relevant authorities.

3.2 Right of Entry and Refusal

The casino operator reserves the right to refuse entry to any person for any reason, including in accordance with the Casino Control Act 1982 (Qld). The operator may withdraw a guest’s right to remain on casino premises at any time.

Entry to certain areas, including the Sovereign premium gaming area, is restricted to authorised guests, eligible members of The Star Club, and persons attending by invitation only.

3.3 Prohibited Items and Attire

The following items and attire are not permitted within the casino licensed area:

• Face-concealing headwear: Prohibited, except where required for medical or religious reasons
• Steel-capped footwear: Not permitted
• Security uniforms: Not permitted, except for authorised casino security personnel
• Disguises or face paint: Not permitted
• Swimwear: Not permitted
• Oversized bags or luggage: Subject to restriction
• Clothing displaying offensive slogans or images, or visible offensive tattoos: Not permitted

3.4 Conduct Requirements

Patrons must not engage in the following conduct while on casino premises:

• cheating or any illegal activity related to gaming operations
• use of any device capable of influencing game outcomes
• entering or remaining in the casino if they are an Excluded Person under the Casino Control Act 1982 (Qld) or subject to any applicable exclusion order
• lending money for profit or soliciting funds from other patrons
• using electronic devices for video or digital recording within the casino licensed area
• using mobile phones at a gaming table while a wager is in play
• leaving children unattended on casino premises

Smoking is not permitted in any enclosed area of the casino premises. Designated outdoor smoking areas are available for use.

3.5 Lost Property

Any lost property found on casino premises, including cash, unattended gaming credits, and chips, must be handed to a casino team member immediately. Failure to do so may result in referral to the relevant authorities and may constitute grounds for exclusion from the casino.

4. The Star Club Membership Terms

Membership of The Star Club loyalty program is governed by The Star Club Terms and Conditions, published at thestarclub.com.au/terms-conditions. These terms apply to membership across The Star Brisbane, The Star Gold Coast, and The Star Sydney.

Membership conditions include:

• eligibility requirements
• membership tier criteria
• points accrual and redemption rules
• card usage conditions
• data handling arrangements

Membership does not guarantee access to restricted areas such as the Sovereign gaming area, which requires separate authorisation.

5. E-Registration Terms and Conditions

Guests using digital registration services associated with properties operated by The Star Entertainment Group are subject to the E-registration Terms and Conditions published at starentertainmentgroup.com.au/eregistration-terms-and-conditions.

These terms govern:

• conditions of room use
• obligations during a stay
• requirements to vacate rooms by specified times
• circumstances under which a stay may be terminated without refund, including in cases of disturbance or breach of conditions

6. Regulatory Framework

The Star Brisbane operates under the Casino Control Act 1982 (Qld) and is regulated by the Office of Liquor and Gaming Regulation (OLGR). The Queensland Casino Gaming Rule sets out the rights and obligations of players and the casino operator in relation to gaming conduct.

Patrons are entitled to access the Casino Gaming Rule document via the official website at star.com.au/brisbane/casino/casino-gaming-rule.

Unresolved complaints regarding casino operations may be lodged with the OLGR. Patrons may contact the OLGR via the 13QGOV telephone service or through the Queensland Department of Justice and Attorney-General website.

7. Responsible Gambling

The Star Brisbane supports responsible gambling in accordance with its Safer Gambling Policy. Patrons seeking assistance with gambling-related concerns may contact Gambling Help QLD at gamblinghelpqld.org.au or by calling 1800 858 858. This service is independent of The Star Brisbane and is available at no cost to callers within Australia.

8. Contact Information

Enquiries regarding these terms or casino operations may be directed to The Star Club Guest Services. Contact details for the Brisbane property are as follows:

• Address: 33 William Street, Brisbane City, QLD 4000
• Telephone: +61 7 3306 8888
• General enquiries: 1800 223 011
• Guest Services operating hours: 9am to 8pm AEST/AEDT daily

9. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes arising in connection with these terms or the operation of The Star Brisbane are subject to the jurisdiction of the courts of Queensland.